Stress

Woke up early again today for some unknown reason. Maybe it’s because it’s so hot, and yeah, we do not have an air conditioning unit right now. I guess summer’s really here.

I’ve been having a hard time getting enough rest the past few days. Every time I’m at work, I feel so tired that I want to just lie down and sleep and forget about everything that’s happening around me, but when I get home, I only sleep for a couple of hours. I guess my body clock’s fucked up already. A friend told me yesterday that what I’m feeling is caused by over fatigue. I’ve been working too hard and not getting enough rest anymore. I believed him. I’ve been working too hard and my body’s giving up already. And the worst thing is I feel like I’m not getting anything in return. I feel like just writing here everything that’s in my head right now; stuff that stress me out.

Yesterday, I just found out that the benchmark for the commission grid of my agents was increased. I don’t know why they did this. That benchmark was given to us because that’s the number that you have to hit in order for the company to earn money. My team worked hard for them to hit the benchmark, and now, when they realized that my people are doing well, they increase the benchmark for what!?! Lesser commission for the agents, more money for the company? That’s fucked up! In the first place, why do they give out benchmarks on the start of dialing if they’re going to change on the last day of the cut off? There giving false hope to people, and I know that they’re gonna get something in return. I believe in Karma.

Second. I was talking about the available leads that we have left for the campaign that I handle. I was telling my boss that we don’t have enough leads to last for the 8 days that we still have to end the campaign. I was trying to tell her that we need to do something about it before we get to the point where we don’t hit our goal, and people blame me for not doing my job properly. But then, I did not feel the sense of urgency in this matter. I think she is trying to tell me that we worry about it when it’s happening already. I’ve seen it happen before in other campaigns, and I thought I could do some thing to prevent it fro happening to me, but I was wrong. I just don’t have enough power to make decisions on my own. All I can say is that, I did my part. I’m prepared. I’m just waiting for the disaster to happen.

Third. One of the campaigns ended yesterday. All the supervisors had a meeting about the staffing. FYI: I have the most number of agents dialing in one campaign that is having problem with the leads. 2 agents were transferred to my campaign. Then, after a few minutes, I just realized that they still added 2 more agents, which gives me 4. I actually don’t have problems if these people are performing or not, I can do something about their skills, but when you add more people to a campaign that’s having trouble with the leads, that’s something else. Don’t think I didn’t complain about it, I did. Maybe they just didn’t listen.

Fourth. I was waiting for my boss to give me updates on my commission, if she talked to her boss about the stats. But then NOTHING HAPPENED. That was the only thing that I was waiting for but I was kept hanging.

Fifth. One of my co-supervisor kept bugging me about putting songs to his iPod. He did not stop bugging me. I was in the middle of a monitoring session; he interrupted me to ask me to do it for him. He was asking me to bring his iPod with me at home and add the songs there. I am honestly willing to do I for him, but then his timing and the way he asked me was fucked up. I have his Nano and Shuffle with me right now, and I’m still thinking if I’m gonna do it o not.

Six. One of my cousins sent me a message that she needed money. She didn’t even ask for money, it was more like a command o give her money. I guess I don’t need to elaborate.